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Patient Expectations for Engagement via IT Grow [#Infographic]

Portals and telemedicine are among tools boosting patient involvement.

The Medicare Access and CHIP Reauthorization Act (MACRA) final rule, published last fall, calls on eligible clinicians to engage more with their patients by offering them access to their health data.

Among the requirements, providers must allow one unique patient view, download and transmit capabilities for their health data; allow one unique patient to use an application programming interface to access their data; and send or answer at least one secure direct message with one unique patient.

Such requirements come amid increased demand by patients for greater engagement, which has been a trend for some time. For instance, according to 2014 survey by Technology Advice, 25 percent of patients polled said they wanted their doctor to contact them via email, while 13 percent wanted online communication.

A CDW infographic outlines even more expectations of patients who want to engage further in their own care. For instance, 53 percent of patients who responded to a 2015 Software Advice survey said that telemedicine somewhat or significantly increases their involvement in treatment decisions.

Check out the full infographic below to learn more about improving patient engagement in healthcare.

Jan 26 2017